Return and Refund Policy

Last Updated: 01/04/2025

At Snorles, we are committed to ensuring customer satisfaction with our Snorles GenioFlex product. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Returns are accepted within 14 days from the date of delivery.

  • The product must be unused, in its original packaging, and in resalable condition.

  • Returns must include all original accessories, manuals, and packaging.

  • Items that are damaged, used, or not in their original condition may not be eligible for a refund.

2. Non-Returnable Items

  • Opened or used Snorles GenioFlex devices (for hygiene reasons).

  • Gift cards, promotional items, or clearance sale products.

  • Products returned after the 14 days return period.

3. Return Process

  1. Contact our customer support at support@snorles.com with your order number and reason for return.

  2. Our team will provide you with return instructions and a return shipping address.

  3. Ship the product back using a trackable shipping service. Customers are responsible for return shipping costs.

  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

4. Refund Policy

  • Approved returns will be refunded to the original payment method within 14 business days.

  • Shipping fees are non-refundable.

  • If your return is rejected due to ineligibility, you may choose to have the item sent back to you at your expense.

5. Exchanges

  • We only replace items if they are defective or damaged upon arrival.

  • If you need an exchange, contact our support team within 30 days of delivery.

6. Late or Missing Refunds

  • If you haven’t received a refund within the expected timeframe, please:

    • Check your bank account.

    • Contact your credit card provider, as processing times vary.

    • If the issue persists, contact us at support@snorles.com.

7. Contact Information

For any return or refund inquiries, please contact our support team at:

By purchasing from www.snorles.com, you agree to the terms of this Return and Refund Policy.